Return & Refund Policy
We want you to be satisfied with your purchase from Myneedsoh. If you are not satisfied with an eligible product, you may request a return within 30 days of receiving your order.
Return Eligibility
To qualify for a return, the product must:
- Be returned within 30 days of delivery.
- Be new and unused.
- Be in its original condition.
- Include the original packaging and accessories, where applicable.
Products that have been used, damaged, altered, or returned without the required components may not qualify for a refund.
How to Request a Return
Before sending any product back, please contact our customer service team by email at:
Please include your order number and explain the reason for the return.
Do not send a return to our address before contacting customer service and receiving return instructions.
Once your return request has been reviewed and approved, we will provide the appropriate return instructions.
Free Returns
Eligible returns made within the 30-day return period are eligible for free return shipping.
Return instructions provided by Myneedsoh should be followed to ensure that the return can be properly identified and processed.
Return Address
Approved returns may be sent to:
Myneedsoh Store
7 Rodney Road
Dartmouth, NS B2Y 3V3
Canada
Customers should wait for return instructions before shipping an item to this address.
Refund Processing
Once the returned product has been received and inspected, Myneedsoh will process the applicable refund within 3–5 business days.
The refund will normally be issued to the original payment method used for the order.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
The actual time for the refunded amount to appear in your account is determined by the applicable financial institution.
Contact Us
For questions about returns or refunds, please contact:
Email: [email protected]