Frequently Asked Questions
Ordering
How can I place an order?
You can browse the products available on our website, add the products you would like to purchase to your shopping cart, and complete the checkout process using the available payment methods.
The total amount payable will be displayed during checkout before you complete your purchase.
What currency are your prices displayed in?
Our prices are displayed in Canadian dollars (CAD) unless otherwise stated.
Can I change or cancel my order after placing it?
If you need to make a change or request a cancellation, please contact us as soon as possible at [email protected].
Because orders may be processed quickly, we cannot guarantee that an order can be changed or cancelled after processing or shipment has begun.
Shipping
How long does it take to process my order?
Orders are generally processed and prepared for shipment within 1–2 business days after successful payment.
How long does shipping take?
After an order has been shipped, estimated transit time is generally 2–5 business days.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, service disruptions, or other circumstances outside our reasonable control.
Which shipping carriers do you use?
Depending on the destination and fulfillment requirements, orders may be shipped through carriers including:
- UPS
- FedEx
- USPS
- Canada Post
- DHL
The carrier used for an individual order may vary.
Do you offer free shipping?
Yes. Orders with a merchandise total of CA$9.99 or more qualify for free standard shipping.
Applicable shipping charges for orders below the free-shipping threshold will be shown during checkout before the order is completed.
Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped.
What if my package is delayed?
Shipping times are estimates and can occasionally be affected by weather, carrier disruptions, holidays, or other circumstances beyond our control.
If you have concerns about your shipment, please contact us at [email protected].
Returns
Do you accept returns?
Yes. Eligible products may be returned within 30 days of receiving your order.
Returned products must be new, unused, and in their original condition, subject to our Return & Refund Policy.
Is return shipping free?
Eligible returns within the 30-day return period are eligible for free return shipping, subject to our return procedure.
Do I need to contact you before returning an item?
Yes.
Please contact us at [email protected] before sending any product back.
Please do not send a return before receiving return instructions from our customer service team.
Where should I send my return?
Approved returns may be sent to:
Myneedsoh Store
7 Rodney Road
Dartmouth, NS B2Y 3V3
Canada
Please contact us before shipping your return so that we can provide the appropriate instructions.
How long do I have to return an item?
Eligible returns must be requested within 30 days of receiving the order.
What condition must an item be in to qualify for a return?
The item should be:
- New and unused
- In its original condition
- Returned with the original packaging and applicable accessories
Products that have been used, damaged, altered, or returned without required components may not qualify for a refund.
Refunds
When will I receive my refund?
After an approved return has been received and inspected, the applicable refund is generally processed within 3–5 business days.
How will my refund be issued?
Refunds are generally issued to the original payment method used for the purchase.
How long does it take for the money to appear in my account?
After we process the refund, the actual time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
The final posting time is determined by the applicable financial institution.
Customer Service
How can I contact Myneedsoh?
You can contact our customer service team by email:
For order-related questions, please include your order number whenever possible.
Where is Myneedsoh located?
Our listed business mailing address is:
Myneedsoh Store
7 Rodney Road
Dartmouth, NS B2Y 3V3
Canada
What should I include when contacting customer service?
For questions about an order, please provide your order number and a brief description of your request. This helps us locate your order and assist you more efficiently.